The district has 60 calendar days after receiving your complaint to complete its investigation. This time period may be extended only with your written agreement. [5 C.C.R. Sec. 4631(a).]

You or your representative, or both, and the district must have the opportunity to present information relevant to the complaint. Depending on your district’s policies and procedures, the investigation may include a way for you and district staff to meet and discuss the complaint or to question each other or each other’s witnesses. [5 C.C.R. Sec. 4631(b).]

After completing the investigation, the district’s decision must be in writing. It should contain findings of fact, a determination of whether the district was out of compliance, corrective actions required by the district (if any), and the reasons for making the decision. The decision should also include a notice of your right to appeal to CDE and the procedures you must follow in making an appeal. [5 C.C.R. Sec. 4631(e).]