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(6.9) How does the CDE investigate complaints?

(6.9) How does the CDE investigate complaints?

If both you and the district want to mediate the dispute, CDE must offer a mediation process to do so. [5 C.C.R. Secs. 4660(a)(1)-(2).] There will be no investigation of your complaint by CDE if you and the district mediate the dispute and resolve all issues. [5 C.C.R. Sec. 4660(a)(3).]

If an investigation is necessary, the CDE will appoint a compliance investigator to act on your complaint. The CDE will send a written notice of the investigator’s name and the investigation dates. The notice will

also explain the investigation process. The investigator will contact you and the local district to obtain both views of the problem and will review records if necessary. [5 C.C.R. Secs. 4662 & 4663.]